Griping about Gripes

Eighteen months or so ago we bought a new gripe (okay, garden fork, I think the word gripe hasn’t spread far from West Cumbria ;-)). Anyway, I’ve always liked traditional garden tools and so opted for a Joseph Bentley gripe…

gripe3

gripe2

It was, I have to say a pleasure to use (or at least as pleasurable as any implement can be when you’re digging the garden). It was always looked after (it cost a bit more than the cheaper own brand DIY store products so we thought it worth cleaning after use and storing carefully on its own hook). So it was a little disappointing when I was digging in the garden and this happened….

gripe1

From what I could see the stainless steel section that broke was just a thin piece of metal and set in the middle was a thicker piece of metal, but not the solid construction I’d imagined. I wouldn’t mind so much if it had been abused and left to rot in the garden between uses. We’re now down to a small border fork for digging the rest of the veg plot until we find a suitable replacement :-/

UPDATE:- a couple of hours after emailing Joseph Bentley about the fault they’d been in touch to resolve my gripe, can’t fault their customer service at all.

4 Replies to “Griping about Gripes”

  1. Hi Graeme,
    We’re very sorry to see that your Joseph Bentley Fork fell short of your expectations. Please accept our sincerest apologies for any problems this may have caused you in your gardening; rest assured that this is below the standard of quality we aspire to within the Joseph Bentley range.

    A member of our Customer Services team will get in touch with you shortly to help rectify this issue.

    Kind regards,

    Joseph Bentley

  2. On a slightly different (or kitchen) note; my best cutlery was made in Japan, and they’re like 3 or 4 generations (in cutlery set years) old. Everything bought since has literally fallen to pieces. LOL

    It’s a shame that Prestige, the kitchen knives maker don’t do cutlery on one of those stands with the hooks on (and that also doesn’t cost & arm and a leg), because those knives are the freeping best.

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